Privacy Policy

Last Updated: June 2026

1. Introduction

At Floky.gr, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us.

We process personal data in accordance with:

  • Regulation (EU) 2016/679 (GDPR)

  • Greek data protection legislation

  • Applicable European Union consumer protection laws

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The Data Controller responsible for processing your personal data is:

Floky.gr

Email: info@floky.gr

Website: www.floky.gr

3. Information We Collect

We may collect the following categories of personal information:

Information You Provide

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Account login details

  • Communications with customer support

Information Collected Automatically

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

Payment Information

Payment transactions are processed securely through third-party payment providers.

Floky.gr does not store full credit or debit card details.

4. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver products

  • Manage customer accounts

  • Provide customer support

  • Process refunds and returns

  • Improve website functionality

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Send marketing communications where consent has been provided

5. Legal Basis for Processing

We process personal data based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (where required)

You may withdraw consent at any time.

6. Marketing Communications

If you subscribe to our newsletter, we may send promotional emails regarding products, offers and updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us at info@floky.gr

7. Sharing of Personal Data

We may share personal information with trusted service providers, including:

  • Payment processors

  • Courier and logistics providers

  • Website hosting providers

  • Email marketing platforms

  • Analytics providers

These providers process data only as necessary to perform services on our behalf.

We do not sell your personal data to third parties.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders

  • Comply with tax and accounting obligations

  • Resolve disputes

  • Enforce legal agreements

Certain records may be retained for longer periods where required by law.

9. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Hellenic Data Protection Authority

To exercise any of these rights, contact us at info@floky.gr.

10. Cookies

Floky.gr uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember user preferences

  • Improve user experience

  • Analyze website traffic

  • Measure marketing effectiveness

You may manage cookie preferences through your browser settings.

11. Security

We implement appropriate technical and organizational measures to protect personal data from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

However, no method of transmission over the internet is completely secure.

12. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

13. Children's Privacy

Our website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

15. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Email: info@floky.gr

Website: www.floky.gr

If you believe your rights have been violated, you may file a complaint with the Hellenic Data Protection Authority (HDPA).